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Vendora

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Questions,
answered.

Everything you need to know about orders, delivery, returns and our products.

Orders and payment

We accept all major credit and debit cards, plus the digital wallets shown at checkout. Payment is taken securely when you place your order.

Contact us as soon as possible. If your order has not been dispatched yet, we can change or cancel it for you.

No, you can check out as a guest. An account lets you track your orders and save your details for next time.

Shipping

Orders are dispatched within 1–2 business days. Standard delivery takes 3–5 business days and express delivery 1–2 business days.

Standard shipping is free on orders over $75 and $5.95 below that. Express shipping is $14.95.

Yes, to most countries. Rates and delivery times are shown at checkout once you enter your address.

Returns and exchanges

You can return unused items in their original packaging within 30 days of delivery for a full refund. Returns are free.

Send us a message with your order number and the items you would like to return. We’ll email you a prepaid return label.

We refund to your original payment method within 5 business days of receiving your return.

Products and care

Wash cold on a gentle cycle and dry flat or on a line. Each product page lists its own care details.

Yes. Every beauty product we sell is cruelty free, and many are vegan. Full ingredients are listed on each product page.

Most products are restocked regularly. Join our newsletter to hear as soon as a favourite is back.

Still have a question?

Our team replies within one business day.