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How a growing services firm connected its people and processes to deliver more consistently.
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Project status
Kinfield’s team had doubled in two years. Work was handed between people in different ways, and the same questions were answered again and again.
We mapped the core client workflow with the people doing the work, clarified who owned each step, and agreed a small set of shared routines.
A documented way of working, clear roles for every stage, and a monthly review that keeps improvements going.